Home2 Suites by Hilton Middleburg Heights Cleveland: Cleveland Hotel Guide

“I had a 3 night stay. Positives first: room was big, amenities as depicted, great location, they have a very nice fire pit that was cherry on the top. The pool looked the best. Very very clean. Staff esp Nate n Ryan were very friendly. Morning staff a bit tricky. Improvement areas: Breakfast could be improved. Variety is decent. Food freshness n quality can be better. Nobody mentioned that breakfast time for weekend n weekday is different, I ended up missing the breakfast on my checkout day which was pretty demotivating for me. Sofabed's mattress was terrible. If you're advertising it as a second bed, it better be good. Negative: My biggest issue which is why I am compelled to give it a 3 star review was Cleaning. For me, a clean room is the top priority because I was visiting with a toddler and an infant. The floors were very dirty. Both the tiled floor as well as the carpet were dirty, sticky n greyish. Like every hour I could see my toddler's feet n clothes getting greyer because he was playing on the floor. Despite making extra request for deep cleaning, the housekeeper didnt make the effort. I also noticed couple of cleaners working through out the lobby doing some sort of cleaning that's when i realized they should drop the 'act' n actually do some cleaning. Carpets need to be replaced. N tiled floors n grooves need to be thoroughly cleaned. No excuses for that.”

“Very clean hotel including the room and common areas. Additionally the hotel staff is friendly and welcoming. Breakfast could be better but the coffee is good and thats matters most to me. Thank you for the hospitality and great stay.”

“What a horrid experience! We stayed this past weekend for a family Christmas. I checked in and the person working the desk was confused that I already paid online. We worked through that. Albeit very confusing. Then we head to our room and drop off our pups to then head to families. I received three phone calls that our dogs were barking and we needed to return to the hotel. Fair enough. My husband returned to the hotel to handle the dogs. We had a note on the door to go to the front desk. When my husband did, he met with the manager on duty, Randy or Rich. The manager then proceeded to lie saying he called me 10 times. He did not, phones have receipts. He was then absolutely demoralizing to my husband who was already embarrassed that our dogs were barking. My husband returns to the family party with the dogs. I then check my email and I have another $75 pet fee on top of the $75 I already paid. I called Randy up and he says it’s because we have two dogs. No where when I paid for my room online did it say per dog. It said pet fee. And with that, before you go and charge someone $75, you should make them aware. He did it out of pure spite. I wish we just left the hotel. Never have I had such a horrid experience. Also, putting all the dogs in a hotel next to each other, is a pretty idiotic move. One dog barks in one room, they’ll all bark.”