The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton: Cleveland Hotel Guide

“Still here,I came to Cleveland clinic for an kidney transplant and it's December where you expect the heat to be working, it is freezing in here, they brought up some space heater that after 10 min running blew up the breakers and they moved us to even more colder room. They need to figure out this because I am not planning on getting sick in this cold ,at least give my money back for this freezer, crazy you expect to be nice according to price and location but actually is terrible environment. Some of the stuff members are nice ,some are terrible. On their website says the restaurant works from 4pm but actually is 6pm, and always out of food. Before Christmas the house keeping left us note that they will be coming to clean ,nope nobody even bothered to check, and when I called the front desk they didn't even wanted to come up and give us towels, we had to get them on our own. Plus I had to clean my own room and bathroom since they just wiped the mirrors. Only one Spanish girl from the house keeping is great, Madeline she was nice and clean great like her own house. I am very disappointed. We are staying here almost a whole month because of the doctor appointments, and can't wait to leave. In 24 hours they made us move twice, well this is first and last time staying here. Don't let the pictures of the website or costumer service trick you. It's not worth it.”

“Came for a wedding, building is beautiful. Room was up to date and spacious while still maintaining the charm of the place. Room was clean-ish, floor could have been swept but overall fine. AC felt like it wasn't working and now that I'm seeing many prior reviews about this that must be a persistent problem. Based solely on the staff I most likely would not be back, unfortunately the majority of everyone I spoke with was unfriendly. Even just checking in felt like I was an inconvenience. Hospitality services should be hospitable. If they can address that issue I think this could be a lovely stay!”

“We chose this hotel because it was close to the clinic (I was a patient) but we should have gone elsewhere. The front desk people were very rude when we checked in or needed help, since it meant leaving their 'device' in the back room. The shuttle was not working. The room had no heat, in January. They did bring us a portable heater on night #2, but acted as if they were doing us a favor. We were over charged for parking, stayed 2 nights were charged for 3. Their reply? "Oh well, that's our policy". Were over charged in the restaurant, they doubled the tip and added 2 bar drinks and tax on the drinks. We don't drink! None of these extra charges were removed. Why? The front desk gentleman said, "I don't know how to do that, and by the way, the first tip goes to the hotel the extra tip goes to the server". What? They say they offer breakfast? Restaurant wasn't open, and, when I asked was told, "well the staff didn't want to come in today". I know its a small thing, but, where were the 'Doubletree Cookies'?! It's sad to say this, but, stay elsewhere.”