WestSpring Inn Cleveland - Westlake: Cleveland Hotel Guide

“I have been a regular customer since 2023, and recently my experience has become inconsistent. I feel management needs to pay closer attention to staffing and service quality. There is a newer female staff member working late nights who often appears extremely tired and, at times, seems to be dozing off. On several occasions I was told the hotel was fully booked late at night, but the next morning the front desk confirmed it was not. This has been confusing and disappointing as a repeat guest. On weekends, another newer front desk staff member struggles with communication, often misunderstanding or incorrectly answering simple questions. During these times, the front desk frequently appears unattended, with only one individual present. Because of this, I sometimes avoid approaching the desk altogether. Housekeeping quality has also declined. The newer housekeeping couple has not been as effective, and overall cleanliness and responsiveness have dropped. I truly miss the previous housekeeping team, who were professional, reliable, and consistently excellent. I also miss the previous front desk staff, particularly the calm, professional curly-haired gentleman and the tall weekday staff member who clearly understood customer service. Their reliability is why I now prefer visiting during weekdays. As a returning customer, I hope management will ensure staff are attentive, capable, and properly trained.”

“Asked for a non-smoking room and got a room that was past filthy and had smoke damage in the non-smoking room! I got in late so I didn’t bring it to their attention! He started screaming at me saying it was my fault the room was filthy! The only reason I was there was because my father-in-law is in the hospital fighting for his life and it was very last minute! He refused to give me my money or clean the room! I asked him to call the police; he refused and said I wasn’t allowed back in the room, then called the police! They showed up; I talked to them! The first thing they asked me was why I was staying here; it’s a hell hole! I told them the pictures online are false and fabricated! The police asked them to change the sheets so I can at least lay down; they did, and that was it! I’m telling you the only good thing is that I didn’t catch anything crawling! The worst in every single way and needs to be shut down immediately!!”

“This is the dirtiest motel I’ve ever stayed at. It smelled. Our room was FILTHY!!! We booked a stay for Friday and Saturday nights as a quick getaway weekend. I was horrified at the condition of the exterior and interior of the motel. Our room sign had vomit or blood splattered all over it. We walked into a room that hasn’t been properly cleaned in years. The walls were filthy, the bathroom had black dirt or mold in all the corners and it smelled of urine. Many of the electric receptacles didn’t work so we had a hard time finding a place to charge our devices. The lights turned on and off on their own… major electrical problems… which made us uneasy to leave our dog unattended. The bathtub didn’t drain so every time we took a shower, the tub filled up. We tried to go to the pool on Saturday, but there were so many children and dirty socks and garbage laying around that we didn’t stay long. We decided to go to the pool after checkout on Sunday because there were no children there and had a couple hours before we drove home. 30 minutes after checkout, we were forced to vacate the pool or pay for another night. The whole experience was TERRIBLE!!!!! DO NOT BOOK A ROOM AT THIS MOTEL!!!! Worst overnight stay I’ve ever had.”