Willow Lodge Extended Stay - Willoughby - Cleveland: Cleveland Hotel Guide

“They lied on me. Put me on the do not rent list because I “trashed” the room. LIE! I swept a pile of trash next to to trash can because I didn’t have a dust pan. The sink was stopped up upon my arrival. Then again, this mean I trashed the room. Then they scamming people at the door. It says pet friendly with no charge on booking.com but when you get there, it’s a sign that says $25 a night for pet. I called booking and they said “THE HOTEL ISN’T SUPPOSED TO BE CHARGING PET FEES WHEN THEIR WEBSITE SAYS THIS, GET THE RECEIPT OF THE PET CHARGES AND WE WILL REFUND YOU”…. They are full of it! Be aware you might be added on a list if you sweep a pile of trash next to the trash can…. Don’t they have to sweep the floor when you check out anyway??!?!?!! I’m confused… it’s all good because I found a better place that’s cheaper.”

“Well the shower curtain was dangling down so bad that it wouldn't stay shut. So keeping water inside shower was impossible. Then the toilet seat basically completely deteriorated and fell apart. You can tell that every repair that's ever been done at the place was a quick repair not done properly, but inexpensively. The room itself was cheap enough. However after the bathroom attacked me I decided I had enough. So the same day I got room 239 I left at about 9pm to complete the next leg of my trip. I didn't even ask for a refund. Though I definitely deserved one. I just wanted to leave this place in the rear view mirror where it belongs. I do not recommend staying here (Obviously.l Honestly, I think the only thing that could help this place would be a wrecking ball. So if management would like to do the right thing and refund my money I would gladly edit the review to reflect their integrity for at least doing that. However, at this point I can think of no saving characteristic this place possesses to allow it to rise above one star. You can smoke there I guess if that makes you happy. Otherwise, not a positive experience in the slightest. Needless to say I shall not be returning at any point for any reason....UPDATE- So someone did respond to the review and gave me a website to go to to contact them for a refund. I provided the requested information and have NOT received my refund at this point.”

“Cockroach on wall, killed one, the other got away. Water pressure and temp were good. Holes in curtain. The room was clean, dated, but clean. Elevator could use a good detailed cleaning. Check-in person was friendly.”