Crowne Plaza Cleveland at Playhouse Square by IHG: Cleveland Hotel Guide

Hotel is nice. The beds are comfortable and I appreciated the nice amenities and outlets in the room. Only negative part was the bathroom shower door not shutting during the shower, but it probably just needs to be fixed. Would stay here again.

We stayed here for an NFL game, and the staff were friendly and helpful. The front desk was welcoming, valet service was smooth, and daily room service was nice—they made the beds and took the used towels each day. Our first room had a strong mold smell, but the staff quickly moved us to a different room. The second room was better, though a few things needed attention—some light bulbs were out, the TV had a blue tint so we couldn’t watch it, and the left faucet handle was leaking. One downside: many nearby restaurants closed early on Saturday night, so it was hard to find food after our long drive. Overall, the service was good, but the room issues and limited late-night options were disappointing.

Walkable distance to pretty much anywhere you’d want to go, clean & safe! (Loved that the hotel doors locked at night and could only enter with your hotel key). Service was incredible, Mr. Alex at the front desk brought all of our things up to our room, had all the recommendations for us and was so friendly. 10/10 - we will definitely be back!

The front desk service checking in was wonderful the parking prices was ridiculous so parking in the garage is better but walking back to the hotel in the cold not preferred. The hotel has No microwave oven so you can’t warm up anything brought into the hotel room fortunately, we had a good working refrigerator to store our food which we had to eat cold because there’s no microwave so we ordered room service for breakfast and it was cold and no way to warm it up. Didn’t receive any utensils or napkins or sweeteners their excuse was Short staffed and that’s OK but not our problem, we shouldn’t receive subpar service’s just because they’re short staffed, they should be prepared for their guests. Being a 3 1/2 star hotel. The room itself was clean, but the television had a blue tint to it that I couldn’t fix in the room stayed cold the entire time we were there we couldn’t get it to warm up except that night when we were sleeping and it was too warm. The people in the room next to us had children running in the hallways all night and early morning, making noise on top of that. There were some kind of construction going on in the hotel, and it was very loud. The hotel itself is a nice looking hotel but for the prices they want the service isn’t there. We were thinking about booking again at this hotel, but decided not to stay here ever again because of the noise in the food. Plus, the handicap accommodations are poor. The toilet is way too low and the tub is too high to step in the best part about our stay was the fact that we enjoyed each other’s company and the front desk service checking in was very professional..

We had an amazing stay. Alex in cconcierge services went above and beyond for us as I'm sure he does all the guests. The front desk services were always amazing as well. If you follow check in & check out direction, You will get you car from valet without having to wait in the lobby for it. Stay comfortable in your room until Alex comes to get your things. We had 1 minor issue. The water for showering wasn't very warm but they took care if it for us and gave us drink & snack vouchers. We stayed in chandelier suite which is the rounded end of the building with a great view of the chandelier hanging over the street. The restaurant staff & food was great as well. We would definitely return here to stay again. This hotel is in walking distance to the playhouse square theaters.