The Connect Lounge LTD: Cleveland Event Venue Guide

I had my 60th birthday party there, and it was nothing short of amazing. The customer service and hospitality were over the top. The venue is a hidden gem; it gave me the atmosphere I was looking for. I received so many compliments, and people were in awe of how nice the venue was.

This establishment was so beautiful!! I went in to decorate a babyshower they went above and beyond with EXCELLENT customer service. I did not even know this place existed but I will be having my own birthday party here due to the great customer service alone. Also there was plenty of parking and seating to accommodate guest. I stayed during the event and they consistently came around checking in yo make sure the guest were ok. Definitely a 5 star location!

I give it a 1 star because of the unprofessional owner. It's a decent place inside so a 3 star for that. The owner Toya added in extra charges to the invoice that shouldn't have been on the invoice. She did remove them after us bringing it to her attention and asking her why we're certain charges on the invoice that shouldn't have been there. She knew she was wrong for doing that so she removed the chargers on the invoice after being confronted about it. JUST MAKE SURE YOU GET A CLEAR UNDERSTANDING ON WHAT YOUR PAYING FOR BEFORE USING THIS VENUE. You try to support african american businesses and they just don't do right trying to get over on people. You better bring your own liquor and drink it outside or in your vehicle. The drinks are ridiculously over priced. My husband paid $38 dollars for a double double of Tito's in a 6 ounce cup, including a tip. It was literally 2-3 sips freaking ridiculous. Then my husband purchased him another double double of Tito's and a cup of wine for my mom it was basically over $50 bucks with a tip. Also in a little 6 ounce cup, my mom cup was only half full. Then the owner tried to charge for clean up when we made sure that place was immaculate. Not saying all African American businesses are unprofessional but this owner is. JUST DO YOUR HOMEWORK VERY WELL BEFORE UTILIZING THIS VENUE.

My nephew had a baby shower here. It was awesome. Everything was beautiful. The hospitality was great. I definitely will come again. Thanks for having me.

The best event space I’ve ever attended the staff is great professional and caring definitely a 5 star drama free environment GREAT VIBES!!!