The Lakehouse Inn: Cleveland Hotel Guide

We wanted to book a reservation here but unable to first reach anyone. Then when I was able to reach someone he hung up on me, sounded Indian. When I called back they had directed me to an AI person whom happened to have a black voice. I thought that was cool but just didn’t feel right as I was potentially going to spend up to $1000 at least that was my budge to decompress, with him hanging up because he didn’t want to help.. The AI operator gave me a number to the guest service and there was a lady there. Just like the man as soon as they heard my voice the energy changed. I asked her about a reservation and she was just like they didn’t have anything available, tone felt off. I waited to see if she would upsell or try to help me secure something else, nothing. It was clear we weren’t welcomed. The only good thing is I knew before. It’s sad yall want to claim ppl always use the race card but imagine this being real and just because my race me and my partner are not welcome. It’s definitely ok because my life is lit and I don’t treat people differently, I keep the same energy. So I’m already winning over trash ppl. Just wanted to share in case others may not pick up on the energy. Even when being professional you can tell if you are welcome or not. I told her I didn’t want to stay because it didn’t feel like we were welcome. I’m honest and not about to waist either of our time , especially since she didn’t want to help in The first place. I actually recorded the whole convo and being hung up on so I have proof to back this up for those who can discern.

I recently stayed at the Lakehouse Inn with a friend for a girls trip. We stayed in the Boat House and it was lovely! The room had a wonderful view of the lake and was very spacious. The Inn was charming; it had a great little beach, friendly staff, good breakfast delivered to your room; pretty landscaping; and an on site restaurant (Crosswinds) that was delicious. I will definitely be returning for another stay!

We stayed in the Boathouse. It was beautifully furnished and has a panoramic view of Lake Erie. You can hear the waves washing up on the beach with the windows closed, which is very soothing. The reason I only gave it three stars is because of the breakfast situation. This is very expensive accommodation that includes breakfast which is delivered to your room. However. To get breakfast you have to order it via text and you can't put in your order for the next morning until the Inn sends out the link sometime in midmorning. Then you have to pick your time slot. Available times start at 8:30 and then every half hour. You are in competition with the other guests for the time slot you want. They only deliver to 3 or 4 rooms in each time slot and the earliest time is 8:30 a.m. We tried for 8:30 a few minutes after the link was posted then were bumped to 9:30. It is just weird. We were there for 2 nights and never did get a time for breakfast that we were going to be in our room.

We booked a traditional room that was described as having a private bath, which we assumed included a bathtub. Upon arrival, we were disappointed to find it was just a shower — no tub. This was especially frustrating because we had planned to purchase the Champagne and Bubbles package, which required a bathtub and therefore couldn’t be accommodated. The front desk staff was also not very helpful or welcoming. Every question we asked was met with, “I have to check with my boss,” and we didn’t get clear answers or solutions. To make things more inconvenient, there’s no staff available after hours — just an emergency number posted at the front desk. That said, the property itself has some redeeming qualities. The views of the lake are beautiful, the private beach is a nice touch, and the yogurt parfait breakfast was a pleasant surprise. With better customer service and clearer room descriptions, this stay could have been much more enjoyable.

Disappointed and Heartbroken by Management’s Treatment of Our Family We had visited this winery several times in the past and always appreciated its warm hospitality, beautiful views, quality wine, delicious food, and relaxing atmosphere. Unfortunately, after our most recent experience, my family and I will never return. We brought my aunt—who is recovering from a life-threatening brain aneurysm and had just returned home from the Cleveland Clinic—to celebrate her recovery with our family of eight. We also brought along her well-behaved miniature schnauzer, who is a trained support animal. A few of us ordered drinks inside, and the staff was kind, welcoming, and explained that we were welcome to enjoy our beverages on the patio. We brought my aunt a glass of ice water and settled her comfortably in a shaded lounge chair, with her support dog resting quietly underneath her. While some of our group played miniature golf and others dined at the Lakeside restaurant, spending several hundred dollars, the property manager, Jeff, approached my aunt—who was quietly resting with her support dog—and very rudely told her she had to leave because she was “not a guest of the property” and dogs were not allowed. Despite her explaining her medical condition, the support status of her dog, and that her family was dining on-site and supporting the business, Jeff remained dismissive and uncompassionate. My aunt was understandably shaken. She managed to make her way up the stairs to join us inside the restaurant—visibly upset and in tears—sharing what had just occurred. It was deeply upsetting to witness her joy and peace shattered so abruptly during what was meant to be a special family celebration. I personally went to speak with Jeff to ask for an exception, especially given the circumstances. He reiterated that no dogs were allowed unless we booked a room for $1,000—and then added that there were no rooms available anyway. Despite the fact that the patio was otherwise empty, he refused to consider any accommodation or show any empathy. His tone was cold, dismissive, and frankly, inhumane. We had already spent over $250 and had plans to spend more that evening for dinner, which we ultimately canceled. The lack of compassion and basic human decency we encountered was shocking, especially from someone in a leadership position. This experience served as a powerful reminder: it’s not the food, the view, or the amenities that define a place—it’s how people are treated. While the servers inside were lovely and professional, the property manager Jeff’s behavior overshadowed everything else. His actions turned what should have been a joyful, meaningful afternoon into a painful memory. I hope this review prompts others to consider the values of the businesses they choose to support. We will never return, and we will share this experience with others to ensure no family—especially one with a medically vulnerable member—is ever treated this way again. Receipts and proof of our purchases can be provided upon request. ⸻